Returns & Exchanges
At Lenox Corporation, we stand behind the artistry of our products and offer a 30-day return policy for items in their original condition and packaging. We strive to ensure your dining and home decor experience is nothing short of exceptional.
Initiate Your Request
Visit our online returns portal and enter your order number and zip code to locate your purchase and select the items you wish to return.
Print Your Label
Once your request is approved, download and print the prepaid UPS shipping label provided via email to ensure secure and tracked transit.
Pack With Care
Safely pack your items in their original Lenox gift boxes and shipping cartons, including all protective padding to prevent breakage during return shipping.
Drop Off & Refund
Deliver your package to any authorized UPS location; once our warehouse inspects the items, your refund will be processed to the original payment method within 7-10 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing