Frequently Asked Questions
Everything you need to know about our fine dinnerware and home decor.
What is the Lenox Breakage Replacement Program?
Our Breakage Replacement Program ensures that if you break a piece of your Lenox patterns, we will offer a replacement at a discounted price, provided the pattern is still active and in stock.
Are your dinnerware products microwave and dishwasher safe?
Most of our casual dinnerware is microwave and dishwasher safe. However, fine china with gold or platinum banding should never be used in a microwave and we recommend hand-washing to preserve the metallic accents.
How long will it take for my order to ship?
Standard shipping typically takes 5-7 business days. We also offer expedited shipping options at checkout for those who need their items sooner for special occasions.
What is your return policy?
We want you to be completely satisfied with your purchase. You may return unused items in their original packaging within 30 days of receipt for a full refund, excluding shipping fees.
Do you offer personalization or engraving services?
Yes, we offer professional engraving and personalization on a wide selection of ornaments, wine glasses, and giftware to make your items truly unique.
How can I track my order status?
Once your order has shipped, you will receive an email confirmation with a tracking number. You can also track your order directly through the 'Order Status' link in our website footer.